Privacy Policy

1. Who We Are

Welcome to Glass Masters Auto Glass (glassmastersmn.com), a family-owned business established in 2019. We operate in Saint Bonifacius, MN. You can contact us at:

• PO BOX 411, Saint Bonifacius, MN 55375
• Phone: (952) 491-0505
• Email: [email protected]

2. What Personal Data We Collect & Why

We collect data necessary to provide our services, comply with legal obligations, and improve your experience. Categories include:

• Identity & Contact: Name, email, phone, address (for scheduling and claims).
• Transactional: Vehicle information (VIN, make/model), insurance details.
• Technical: IP address, browser type, cookies, analytics.
• Feedback: Testimonials and survey responses.

We process this data on the basis of:

• Contract: To fulfill service agreements.
• Legitimate Interests: Site analytics, fraud prevention, service improvement.
• Consent: When you opt in for marketing or feedback surveys.

Comments

If you comment on our blog, WordPress collects your name, email, website URL, comment content, IP address, and user agent string. Comments remain until you or an admin deletes them.

Media

Uploaded images or media (e.g., on testimonial pages) are publicly accessible. Files may include metadata (filename, upload date). We recommend not uploading sensitive personal data via media forms.

Contact Forms

Our appointment/contact form captures name, email, phone, vehicle details, and message. Form submissions are retained for 6 months for customer-service purposes and then purged. We do not use this data for unsolicited marketing.

Cookies

• Essential: PHPSESSID, WordPress login cookies.
• Analytics: _ga, _gid, _gat (Google Analytics).

You can disable cookies in your browser settings; note this may impact site functionality.

Analytics

We use Google Analytics for site-usage tracking. You can opt out with the Google Analytics Opt-out Browser Add-on. For details, see Google’s Privacy Policy.

3. Who We Share Your Data With

• Insurance Companies & Adjusters: For claims processing.
• Payment Processors: Square, Stripe (transaction handling).
• Analytics & Marketing: Google Analytics, Facebook Pixel.
• Hosting & IT Services: Our web host and cloud providers.

4. How Long We Retain Your Data

• Contact form entries: 6 months
• Comments: Indefinitely (until deletion)
• Analytics data: 2 years
• Service records & claim documents: 7–10 years per insurance regulations

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Withdraw consent at any time

To exercise these rights, email us at [email protected].

6. Where Your Data Is Sent

Data is processed and stored in the U.S. via our hosting provider and service partners. Cross-border transfers comply with Standard Contractual Clauses or equivalent safeguards to meet EU data-protection standards.

7. How We Protect Your Data

• TLS/SSL encryption in transit
• Encryption at rest on our servers
• Access controls & strong password policies
• Regular security audits & staff training

8. Data Breach Procedures

In the event of a breach, we will:

• Assess & contain the incident immediately
• Notify authorities within 72 hours if required
• Inform affected individuals without undue delay

9. Automated Decision Making & Profiling

We do not use automated decision-making or profiling in our services.

10. Industry Regulatory Disclosures

We comply with applicable U.S. federal and Minnesota state privacy laws, including CCPA and GDPR where relevant.