🔒 Our Lifetime Warranty

⚠️ Repair Disclaimer

• Repairs cannot make damage invisible; some visibility under specific lighting is normal.
• Original damage may continue to spread due to road vibration, temperature changes, or subsequent impact.
• Warranty voids if damage worsens from collisions, misuse, or unapproved external factors.

📄 Parts Warranty Disclaimer

Excludes damage from rock chips, road debris, vandalism, theft, collision, or other external factors occurring after installation. Normal wear and tear due to weather is excluded.

📄 Labor Disclaimer & Customer Responsibilities

• Warranty valid only if all moldings, trim, and hardware remain in original condition post-service.
• Customers must retain all original parts. If moldings or trim are discarded, altered, or reinstalled by others, we cannot address related issues.
• Claims for replacements of parts removed by the customer will be denied and may incur charges.
• We reserve the right to inspect any vehicle before honoring a warranty claim. Evidence of tampering or part removal nullifies coverage.
• Trim Maintenance: Customers must inspect and maintain all plastic moldings and trim. Normal wear and tear is excluded.

💧 Leak Disclaimer

• Excludes leaks caused by rust, structural damage, sunroof misalignment, or aftermarket accessories installed by others.
• Claims after 15 days of discovery are void, and any resulting damage is not covered.
• Customers must allow full access to the vehicle’s interior (floor panels, headliner) for leak tracing; refusal may void service options.

📄 Calibration Disclaimer

• Valid only if calibration is performed by Glass Masters immediately after windshield or sensor replacement.
• Void if calibration is declined, payment is incomplete, or invoice is unsigned by the insured policyholder.
• Does not cover unrelated electronic faults, damaged sensors, or dashboard errors not directly tied to ADAS alignment.

🔒 Protecting Glass Masters

• No Consequential or Incidental Damages: Glass Masters Auto Glass is not liable for indirect, incidental, or special damages (loss of use, loss of time, or injury to possessions). Our sole responsibility is limited to repairing or replacing the covered glass area.
• Maximum Liability Cap: Under no circumstances shall our total liability exceed the original invoice amount paid for services on that vehicle.
• Third-Party Accessories: Any electronics or aftermarket accessories (dash cams, GPS units, custom tint films) installed by parties other than Glass Masters are excluded from our liability.

⚠️ Inspection & Pre-Existing Damage

• Pre-Existing Rust or Body Damage: Any rust, body damage, or structural corrosion discovered before or during installation may affect seal integrity. Extensive hidden damage could incur additional fees or void coverage.
• Interior Contamination Inspection: Customers must remove personal items (loose change, jewelry, electronics) from the work area. Glass Masters is not responsible for damage to or loss of items left inside the vehicle.
• Customer Walkaround & Sign-Off: Upon completion, customers will inspect the installation area (pins, moldings, trim) and sign to acknowledge acceptance. Signing indicates that visible issues were noted or waived at pickup.

⛈️ Service Delay Disclaimer

• Unforeseen Circumstances: Glass Masters Auto Glass is not liable for service delays or cancellations caused by events beyond our control, including severe weather (hail, blizzards, flooding), road closures, acts of God, or supply shortages.
• Rescheduling & Communication: If weather or force majeure delays service, we will contact you promptly to reschedule. No additional labor or cancellation fees apply if delays are outside our control.
• Safety First: If conditions prevent safe installation (freezing urethane, high winds), the job will be postponed until conditions improve. We appreciate your understanding and cooperation.

🛠️ Keeping Your Glass in Top Shape

• Regular Seal Inspection: Check windshield seals monthly—especially after rain or temperature changes—to catch early leaks.
• Avoid High-Pressure Washes: Do not use car washes exceeding 1200 PSI for at least 7 days after installation; high pressure can compromise urethane bonding and void seal warranty.
• Use Approved Cleaners Only: Harsh chemicals (ammonia, acetone, bleach) can damage sealants and trim. Always use mild, glass-safe cleaners recommended by Glass Masters.
• Sunroof & Drain Maintenance: Periodically clear sunroof and moonroof drain channels to avoid backflow that may mimic a glass leak. We offer free drain inspections upon request.

📑 Unpaid Balances & Collection

• Payment Terms: Full payment is due upon service completion. If payment is not received within 30 days of invoice date, Glass Masters reserves the right to report delinquent accounts to credit agencies or engage a collection agency.
• Legal Fee Recovery: If Glass Masters pursues legal action to recover unpaid balances, the customer shall be responsible for all associated costs, including attorney’s fees, court costs, and collection agency fees.