Windshield Insurance Claim Assistance

Why File Your Claim with Glass Masters?

Filing an insurance claim can feel like a maze of phone calls and paperwork. Our experienced team simplifies the process so you can focus on getting back on the road. We:

• Guide You Step-by-Step: From your first call to final authorization, you have a dedicated point of contact ensuring nothing falls through the cracks.
• Initiate Three-Way Calls: We connect with your adjuster live to secure approvals in minutes rather than days.
• Offer Direct Carrier Billing: Most covered glass replacements mean zero out-of-pocket costs for you at the time of service.
• Provide Transparent Scheduling: Select a 4-hour arrival window—morning, midday, or afternoon—that fits your busy day.
• Stand Behind Our Work: All installations include a lifetime workmanship warranty on seal integrity and labor.

Since 2010, we’ve helped over 3,000 Minnesota drivers navigate their glass coverage—minimizing frustration and maximizing savings.

We Work with Every Major Carrier

Your policy may differ, but our partnerships do not. We have direct billing and pre-authorization agreements with:

• State Farm: Often waives glass deductibles entirely for covered windshield replacements.
• GEICO: Streamlined claims portal and live adjuster callbacks reduce approval times.
• Progressive: Glass-only coverage options frequently result in $0 out-of-pocket costs.
• Allstate, USAA, Farmers, and more: Carrier-specific liaisons keep your claim moving smoothly.

Even if your insurer isn’t listed, we’ll gladly confirm coverage and billing procedures before any work begins.

Our Simple 4-Step Claims Process

1. Contact & Instant Quote:
   Call us at (612) 213-1227 or request online. Choose between a cash price or insurance quote, depending on your preference and coverage.
2. Schedule & Confirm:
   Pick your ideal 4-hour window. We’ll confirm availability and provide an estimated arrival.
3. Pre-Service Call:
   Your technician calls ~30 minutes before arrival to verify location, damage photos, and any special instructions.
4. Glass Installation:
   Windshield or glass replacement with OEM-grade materials. We perform precision ADAS recalibration if needed, then walk you through the finished work.

Most claims go from first call to completion within 24–48 hours, with many same-day authorizations and installations.

Common Insurance Terms Defined

• Deductible: The amount you pay before insurance covers the rest—many policies waive this for glass repairs.
• Comprehensive Coverage: Protects against non-collision damage, including windshield chips and cracks.
• Adjuster: Insurance representative who evaluates and approves your claim.
• Authorization: Formal approval from your carrier to proceed with repair or replacement.
• Direct Billing: We invoice your insurer directly, so you often owe nothing at service.

What You’ll Need to File

Having these items ready accelerates your claim:

• Insurance Policy Number: Found on your card or declarations page.
• Vehicle Details: Make, model, year, and VIN or license plate.
• Driver’s License: For identity verification.
• Damage Photos: Clear images of the chip/crack help adjusters expedite approval.

If you’re missing any documentation, just let us know—we’ll guide you through alternatives.

Related Services

5 Tips for a Smooth Insurance Claim

1. Document Immediately: Photograph damage as soon as it occurs to capture its original size.
2. Review Your Policy: Confirm glass coverage details and deductible terms before calling.
3. Be Ready for Adjuster Calls: Keep phone available and answer promptly to avoid delays.
4. Schedule Reliably: Pick a service window that matches your work or personal commitments.
5. Inspect Before You Pay: Walk through the finished installation with your technician to verify quality before signing off.